30 DAYS RETURNS

WE STAND BEHIND OUR WATCHES, SIMPLY RETURN WITHIN 30 DAYS FROM PURCHASE WITH A TRACKING NUMBER FOR A FULL REFUND.

Once the returned item has been received and inspected, customers will be notified of the approval or rejection of the refund.

Refund processing times may vary depending on the original payment method and destination country.

Original delivery costs are not refundable unless explicitly stated otherwise or required by applicable law.

WARRANTY

Our watches have been manufactured in accordance with the authentic JAPANESE watchmaking tradition and have been individually tested to guarantee their perfect water-tightness and efficiency. Nonetheless, they are covered by an international limited warranty against all manufacturing defects. This warranty will last ONE YEAR starting from the date of receipt of the product, in accordance with the terms specified below.

 WHAT’S COVERED BY THE WARRANTY
In compliance with the two-year limited warranty, HANO ANALOG will repair, free of charge, any fault related to watch functions that may result from a manufacturing defect. Claims under the warranty should be sent by email to alejandro@hanoanalog.com, with a description of the problem, a photo of the fault if obvious – together with your personal information (including your residence address). If your claim is accepted, you will be contacted by our after sales service.

WHAT’S NOT COVERED BY THE WARRANTY
Any damage to the case or movement caused by moisture that has entered the watch due to improper use.
Contact with water with an open crown.
Damage caused by maintenance not carried out properly.
Straps.
Top crystal and back glass.
Watch wear, breaks, damage such as scratches, falls and impacts.
More generally, the warranty will not apply in the event of improper or not recommended use of the watch.
There are also some LIMITATIONS to the warranty and for this reason, it is essential to read the following paragraphs. The warranty will be considered void if you didn't purchase your watch directly from HANO ANALOG or AUTHORIZED RETAILER.
Any service performed under this warranty will not extend its validity or affect its terms.
This warranty automatically cancels and supersedes any other warranty provided by national laws, including the implied warranty of commercial quality. The local regulations of some countries may not allow the exclusion or limitation of accessory or indirect damages, in this case, the aforementioned limitations or exclusions do not apply.
This warranty grants specific rights, and local regulations, which vary from country to country, may grant others. Only HANO ANALOG is authorized to decide on the repairing or replacement of the watches covered by this international warranty. This warranty will not affect your legal consumer rights. 
The booklet inside the packaging contains a number of recommendations for the use and care of your watch. Please strictly follow them as the warranty is not applicable in case of inappropriate use or care. In particular, to ensure your watch water-tightness, make sure that the crown is pushed down into its use position (fully tightened) after adjusting the day, date or time

Back of a wristwatch with a silver case, black strap, and a message engraved on the case back that says 'HAND AUDOMATIC WATER RESISTANT THE TIME IS NOW' while the watch is placed on a brown leather item with the word 'NOMLOG' embossed on it.